Privacy policy
Last Updated: June 2026
At Petelle, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely through our payment providers)
- Order details
- IP address, browser type, and device information
- Website usage data through cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support.
- Send order confirmations and shipping updates.
- Respond to inquiries and requests.
- Improve our website, products, and services.
- Prevent fraud and ensure the security of our website.
- Comply with legal obligations.
Payment Information
We do not store or have access to your complete payment information. All payments are securely processed through trusted third-party payment providers.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and personalize your shopping experience.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Payment processors
- Shipping and logistics partners
- Website and hosting providers
- Legal authorities when required by law
We do not sell or rent your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Object to certain data processing activities.
- Withdraw consent where applicable.
To exercise these rights, please contact us.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: