Refund policy

RETURN & REFUND POLICY

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase (order number or receipt).

To request a return, please contact us at [SUPPORT EMAIL].

Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If your return request is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at [SUPPORT EMAIL] and include photos of the issue.

We will review the claim and provide an appropriate solution, which may include a replacement, refund, or store credit.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Final sale or clearance items.
• Products that have been used, damaged by the customer, or returned without original packaging.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at [SUPPORT EMAIL].

Order Cancellation

Orders may be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

Contact Information

For any questions regarding returns or refunds, please contact us at:

Email: [SUPPORT EMAIL]
Return Address: [RETURN ADDRESS]